Supporting an e-commerce leader subject to extreme fluctuations in business activity
With continuous growth and activity heavily influenced by sporting seasons, EKOSPORT has to manage highly volatile logistics flows. Volumes can double—or even triple—in a matter of days during peak periods, forcing teams to adapt their pace, organization, and coordination.
In this context, the quality of operational management becomes a strategic lever. EKOSPORT therefore called on Matilog to provide interim management services, with the aim of stabilizing operations, strengthening managerial consistency, and structuring teams during a key phase of the business.
Resuming operational management to streamline flows
At the heart of the mission, Matilog took charge of supervising the operational teams in order to restore smooth and responsive operations. Daily presence in the field, observation of routines, clarification of priorities, and the implementation of regular check-ins helped stabilize the business.
This enhanced framework has brought about:
- better distribution of resources,
- a reduction in downtime,
- faster processing of anomalies,
- smoother communication between the various logistics hubs,
- and increased confidence among the teams.
The objective: to ensure smooth preparation and shipping, even during peak periods, while improving customer service quality.
Provide visibility with dashboards tailored to e-commerce
To make management more predictable and analytical, Matilog has designed and deployed activity management dashboards specifically tailored to e-commerce logistics.
These tools enabled EKOSPORT managers to monitor the following in real time:
- the preparation charge,
- the daily progress rate,
- areas of tension,
- delays to be absorbed,
- the staffing levels required during peak periods,
- the performance of each area of the warehouse.
Thanks to this new visibility, EKOSPORT has been able to anticipate fluctuations in activity, better size its teams, and prioritize key actions to deliver on its customer promises.
Strengthening the managerial stance of team leaders
A major part of the mission consisted of supporting team leaders in their day-to-day management role.
In an industry as volatile as outdoor e-commerce, effective local management directly impacts the ability to meet deadlines and ensure high-quality preparation.
Matilog helped them to:
- structure their facilitation rituals,
- handle unexpected events,
- improve communication in the field,
- strengthen decision-making,
- organize priorities,
- establish their position as operational leaders.
This work has led to a significant increase in the skills of the management teams, which is essential for them to be able to independently absorb fluctuations in activity.
More responsive, robust, and coordinated operations
At the end of the mission, EKOSPORT has:
- a stable organization,
- more mature management,
- clear and quantified management,
- more autonomous and better coordinated teams,
- greater capacity to absorb seasonal peaks.
Matilog's intervention has made it possible to strengthen the site's resilience and logistics performance in the long term, while preparing teams to calmly cope with the busiest periods of the year.
